Software help desk

Unistal provides In-Lab data recovery services for both software as well as hardware failures.

Windows Recovery, Linux Recovery, Pen Drive Recovery, Harddisk Recovery

I work for a large company at a call center. We take and process calls from employees and private citizens reporting malfunctioning equipment. IP work a 12 hour shift on what they call a "Texas Two Step" schedule. This means that I work a 2 week rotating schedule. If I work on Mon and Tue one week then the next week I have Mon and Tue off. Same with 3 day weekends (Fri, Sat, Sun). We are required to follow specific instructions to process a call and can be disciplined if the exact procedure (flow chart) is not followed. There are several policies in place that I am questioning. This following has been Copied and pasted. The Supervisors log all vacation, holiday, sick, tardy, and other times a Controller is absent from work. Tardiness 1. If you are late, (tardy) for your shift start, your Supervisor will log the date, amount of time, and reason. 2. If the amount of time is small you may be allowed to work late to make it up. 3. If the amount of time is several hours you will be charged vacation or holiday time for it in the same manner as running out of sick time. 4. If you are tardy several times and unable to make up the time by working late and the amount of time reaches ½ day you will be charged vacation or holiday time for it. 5. If the Controller has no vacation or holiday time remaining then the absence will be unpaid 6. Remember chronic and excessive tardiness reflect poorly on your time management skills. Chronic tardiness can not only jeopardize your PMP evaluation but could also jeopardize your continued employment with the [company]. 7. Tardiness disrupts the operations of the Support Center, placing undue added work and stress on your colleges. Early Quits 1. In the event a Controller must leave early or be absent a short period of time for an unexpected reason not due to illness. The amount of time will be logged by the Supervisors and handled in the same manner described for handling tardiness time. 2. Requests to leave early for planned events will not be allowed. If it is a planned event schedule holiday or vacation time. Or swap shifts with another Controller, but remember you are responsible to insure that your absence from the desk during your assigned time is covered. end of copied text Every employee that is under the scope of this "Manual" is an exempt employee. Time sheets are maintained and I have personally been verbally counseled about what time I am logging in to my station (it is tracked electronically) even though all the times were before my actual start time of 1800 but after the required "15 minutes prior to the start of your shift".

---

Pages: 1 2