Update protection against oracle secure …

Protection Overview This protection will detect and block attempts to exploit this vulnerability. In order for the protection to be activated, update your Security Gateway product to the latest IPS update. For information on how to update IPS, go to SBP-2006-05, Protection taband select the version of your choice.

To configure the defense, select your product from the list below and follow the related protection steps. Security Gateway: R70/R71 How Can I Protect My Network?1. In the IPS tab, click Protections > By Protocol > Application Intelligence > Oracle.2. In the right pane, double-click the Oracle Secure Backup Administration property_box.

php Command Injection protection.3. In the Protection Details window, click on Edit. choose the protection’s Action (Override IPS Policy with: Prevent/Detect), and apply Additional Settings. 4. Install policy on all modules. How do I know if My Network is Under Attack?SmartView Tracker will log the following entries: Attack Name: Oracle Products Protection ViolationAttack Information: Oracle Secure Backup Administration property_box.php command injection Update Protection against Oracle Secure Backup Administration property_box.php Command Injection Vulnerability

Your help desk supports certain products and applications, but what call script would you use to indicate to the end user that you don't support the product or application they are talking about. Yep...i know what you mean, but its not documented...
by sharpie68 @ June 20, 2007 9:00 pm
I am surpised that your organization doesnt have one already...but perhaps you can lead them in the direction they need to go by providing them information on how they can contact to appropriate organization who can help them...or pass them to your supervisor...
Say if they are nasty, swearing, using racist remarks, what script would you use to professional handle the call?
by ckoriginal930 @ June 21, 2007 2:58 pm
Professional script would dictate that you pass off this customer to your supervisor or manager. Customer care reps shouldn't deal with an irate customer who has plainly lost decency. Good luck!