Software customer management
Backed by Bell Labs research and development, we use our strengths in mobility, optical, access, data and voice networking technologies, as well as services, to create new revenue-generating opportunities for our customers, while enabling them to quickly deploy and better manage their networks. Our customer base includes communications service providers, governments and enterprises worldwide. We have three segments organized around the products and services we sell.
The reportable segments are Integrated Network Solutions (INS), Mobility Solutions (Mobility) and Lucent Worldwide Services (Services). INS provides a broad range of software and wireline equipment related to voice networking (primarily consisting of switching products, which we sometimes refer to as convergence solutions, and voice messaging products), data and network management (primarily consisting of access and related data networking equipment and operating support software) and optical networking.
Mobility provides software and wireless equipment to support radio access and core networks. Services provides deployment, maintenance, professional and managed services in support of both our product offerings as well as multi-vendor networks.
Beginning in fiscal 2001, the global telecommunications market deteriorated, resulting from a decrease in the competitive local exchange carrier market and a significant reduction in capital spending by established service providers. This trend intensified during fiscal 2002 and continued into fiscal 2003.
Reasons for the market deterioration included general economic slowdown, network overcapacity, customer bankruptcies, network build-out delays and limited availability of capital. We believe that the market for telecommunications equipment has stabilized and is starting to grow in certain areas. The growing demands of enterprises and consumers for additional services tailored to their needs is creating the need for a new convergence of networks, technologies and applications.
Required 1. Using the Consolidated Balance Sheets for Lucent Technologies for September 30, 2004 and 2003, prepare a common-size balance sheet. 2. Evaluate the asset, debt, and equity structure of Lucent Technologies, as well as trends and changes found on the common-size balance sheet. 3. What concerns would investors and creditors have based on only this information? 4. What additional financial and nonfinancial information would investors and creditors need to make investing and lending decisions for Lucent Technologies? LUCENT TECHNOLOGIES INC. AND SUBSIDIARIES CONSOLIDATED BALANCE SHEETS (in Millions, Except per Share Amounts) September 30, September 30, 2004 2003 Assets Cash and cash equivalents $ 3,379 $ 3,821 Marketable securities 858 686 Receivables 1,359 1,511 Inventories 822 632 Other current assets 1,813 1,213 Total current assets 8,231 7,863 Marketable securities 636 Property, plant, and equipment, net 1,376 1,593 Prepaid pension costs 5,358 4,659 Goodwill and other acquired intangibles, net 434 188 Other assets 928 1,608 Total assets $ 16,963 $ 15,911 Liabilities Accounts payable $ 872 $ 1,072 Payroll and benefit-related liabilities 1,232 1,080 Debt maturing within one year 1 389 Other current liabilities 2,361 2,393 Total current liabilities 4,466 4,934 Postretirement and postemployment benefit liabilities 4,881 4,669 Pension liabilities 1,874 2,494 Long-term debt 4,837 4,439 Liability to subsidiary trust issuing preferred securities 1,152 1,152 Other liabilities 1,132 1,594 Total liabilities 18,342 19,282 Commitments and contingencies 8.00% redeemable convertible preferred stock 868 Shareowners Deficit Preferred stockpar value $1.00 per share; authorized shares: 250; issued and outstanding: none Common stockpar value $.01 per share;Authorized shares: 10,000; 4,396 issued and 4,395 outstanding shares as of September 30, 2004,and 4,170 issued and 4,169 outstanding shares as of September 30, 2003 44 42 Additional paid-in capital 23,005 22,252 Accumulated deficit (20,793) (22,795) Accumulated other comprehensive loss (3,635) (3,738) Total shareowners deficit (1,379) (4,239) Total liabilities, redeemable convertible preferred stock and shareowners deficit $ 16,963 $ 15911 Evaluate the asset, debt, and equity structure of Lucent Technologies? Question 11 (Multiple Choice Worth 5 points) Looking away from a customer while he/she is speaking with you: Shows you are genuinely interested in what he/she is saying.
Shows you are listening to the customer. Indicates to the customer to leave you alone. Could be perceived by the customer as you are not paying attention to him/her. (I choose this one, am I right?) Question 12 (Multiple Choice Worth 5 points) Organizational charts can provide managers of teams all the following except: A communication structure. The goals of the organization. (I choose this one, am I right? ) A way to determine resource allocation (i. e. which employee is most suitable to complete a task needed.) A visual representation of how the team is organized. Question 13 (Multiple Choice Worth 5 points) The benefits of wireless technology are: Ability to work anywhere (I choose this one, am I right? ) High cost Low bandwidth Lack of service areas Question 14 (Multiple Choice Worth 5 points) What is a likely outcome of good computer file management techniques? (Select all that apply.) *You can have more then 1 answer* A lot of wasted time. Easily locate files when needed. (I choose this one, am I right?) Quickly and easily complete the back up of your files. (I choose this one too, am I right? ) A messy desktop Question 15 (True/False Worth 5 points) It is a good practice after the interview to send a letter to the interviewer thanking him/her for the interview. True (I choose this one, am I right?) False Question 16 (Multiple Choice Worth 5 points) Brianna took a personal self assessment quiz to determine her individual talents. The results of her quiz showed her strengths were: Enjoys helping others, excellent communication skills, has an eye for style, likes to arrange rooms or parties. Which of the following would be a good career for her to investigate? Computer programming Teaching Retail and/or Marketing (I choose this one, am I right? ) Legal profession Question 19 (Multiple Choice Worth 5 points) Characteristics of good teamwork can be demonstrated by all of the following except: Display trust in other team members Be dependable in completing team assignments. Seek out individual praise. (I choose this one, am I right?) Work cooperatively with team members. Question 20 (Multiple Choice Worth 5 points) Which of the following is an example of a proper ergonomic setup of the seating for your computer workstation? Your chair does not need a backrest. Your chair does not adjust the height of your seating. Your chair is not cushioned. Your chair has armrests to support your forearms. (I choose this one, am I right? ) Question 21 (Multiple Choice Worth 5 points) The combination of several independent software packages, such as word processing, spreadsheet, graphics and database, for coordinated use in one package is known as a/an: (I DO not know, Please help!!!) Authentically driven software package Integrated software package Fragmented software package Expensive software package Question 22 (Multiple Choice Worth 5 points) In order for two tables to have a relationship they must contain a common: record (I choose this one, am I right?) object (I am not sure but now thinking it might be this one?) query Check 10 questions for Computer Class Work, 10 points!!!? I sell cafes coffee and need to provide them with their account information online. I don’t quite need a full Customer relationship management software package (as I don’t have a need for all the other tools), just a way where my clients can log into their account on my website and get account information. I don’t want to code this myself, just looking for a FREE OR CHEAP solution to create accounts and then have a way for clients to access that information.
You can change the week starting date by adjusting a preference. Go to Edit > Preferences > Time & Expenses > Company preferences and select Wednesday as the first day of the work week. Unfortunately, there is no way to make time sheets run for 2 weeks at a time.
Chronopolicy.com is offering a new employee scheduling and performance monitoring service entirely on the web. You can view a live demonstration of what this software can do to standardize your employee workforce right from their website. The administrator section allows you to create departments, employees, and administrators, as well as customize company information and review real-time employee activity reports. You’ll be pleasantly surprised by the user-friendly interface and how much you can accomplish once you’ve logged on. Much like Windows Server 2003 Active Directory, you can create custom policy settings for departments and employees that define how the employee is allowed to interact while using the program. This includes hours of access for work, break, and lunch periods and a group of advanced settings for setting the days per week, hours per day, breaks per day, minutes per break, minutes per lunch, and many more. Employees are graded at the end of the work day based on their performance against these settings. Once you’ve set up your employee policies, getting your employees online to use the service is a snap. Take a look at their web site. URL: http://www.chronopolicy.com/
I file them by the payroll date - all employees time sheets get attached to the payroll reports. There may be situations in which you want them filed by employee - in that case, I would make a copy and file by the employee name as well.