Software help desk

Waiting for your customers is not due to immediate contact with people a good service, the customer pays to improve the perception. Today, thanks to technology, Call of Duty: Modern Warfare 2 Dedicated Server Linktor. com What are the differences between ERP and Customer Relationship Management (CRM) software?

Is The Recession Hurting Your Customer Service? where can i get best free web site templates, javascripts and actionscripts web addresses? Service manager @ MMS 2010 – Service Manager Partner Solutions Absolute Software System Center Service Manager Management Pack: BIOS-enabled security from Absolute Softwares Computrace platform.

Computrace Data Protection: Remote data delete; Intel Anti-Theft platform disable; Computrace call blizzard authenticator? I am working as a business analyst in IT company since 3 years, had done MBA from top-business school now I have planed to open a software company with 3 to 4 employee in Pondicherry (Chennai ECR Road), this 3 to 4 people only call to Europe, UAE and Fix the appointment for me with clients.

I have gained experience in Hospital management System, Retail, Employee Pay Roll, HRM and Engineering services so planning to start kind of services in initial stage. I am from agriculture family if I fell down its difficult to get back in my life and explain to my people. 1) What do u think is it right move? 2) How can minimize the Businesss cost in beginning stage? 3) Shall I go with partnership with some one? or should I start alone? (my one of friend is ready but he is non-software field so I only workout all business strategy and need to get projects for company) Please tell your view Friends What do u think is it right move? open a IT company? I am working as a business analyst in IT company since 3 years, had done MBA from top-business school now I have planed to open a software company with 3 to 4 employee in Pondicherry (Chennai ECR Road), this 3 to 4 people only call to Europe, UAE and Fix the appointment for me with clients. I have gained experience in Hospital management System, Retail, Employee Pay Roll, HRM and Engineering services so planning to start kind of services in initial stage. I am from agriculture family if I fell down its difficult to get back in my life and explain to my people. 1) What do u think is it right move? 2) How can minimize the Businesss cost in beginning stage? 3) Shall I go with partnership with some one? or should I start alone? (my one of friend is ready but he is non-software field so I only workout all business strategy and need to get projects for company) Please tell your view Friends.. Please help me Friend for open a IT company? I am working as a business analyst in IT company since 3 years, had done MBA from top-business school now I have planed to open a software company with 3 to 4 employee in Pondicherry (Chennai ECR Road), this 3 to 4 people only call to Europe, UAE and Fix the appointment for me with clients. I have gained experience in Hospital management System, Retail, Employee Pay Roll, HRM and Engineering services so planning to start kind of services in initial stage. I am from agriculture family if I fell down its difficult to get back in my life and explain to my people. 1) What do u think is it right move? 2) How can minimize the Businesss cost in beginning stage? 3) Shall I go with partnership with some one? or should I start alone? (my one of friend is ready but he is non-software field so I only workout all business strategy and need to get projects for company) Please tell your views Friends.. Please help me Friends? HiI have a B. A. in Psychology that I attained from Oral Roberts University in 2003. I have been working in the field of social services for the last 6 years. I do not want to further my education in anything related to social services (i. e. counseling, therapist, etc). I would like to pursue a Master’s in something under the umbrella of IT. I also am looking to go online for school as I work full time and I just don’t want to have to go to a traditional school if I don’t have to. I have done a semester online at ITT Tech a couple of years ago and enjoyed the online experience. I was working on an Associate’s in Computer Forensics. I actually am highly fascinated with this field so I would like to pursue it at the graduate level. In the master’s arena, it is not usually called Computer Forensics however. I also am interested in learning how to program different applications on the computer. What program would encompass computer security AND computer programming (software engineering)? I have been debating between a few online colleges: (1)Kaplan (which has a Master of Science in Information Technology with a concentration in Information Security and Assurance). (2)University of Phoenix has a Master of Information Systems. This one is kind of broad but does have courses in information security and computer programming. (3) Virginia College has a Master of Science in Cybersecurity. This one is very specific and no computer programming courses. (4) Keller Graduate School of Management has a Master of Information Systems Management with a concentration in Information Security. Lastly, (5) AIU has a Master of Information Technology with a concentration in Internet security. Now, these are just the colleges that I have researched and I have spoken with the academic advisors and am considering attending (I’ve actually researched a few more but for whatever reason, I eliminated them). Out of the 5 online schools that I mentioned, are there any that you would personally not consider and why?? I have heard good stories and I have heard horror stories. All 5 of the schools I mentioned are accredited. Can you offer any other colleges or programs for that matter that may be a better fit that I can look into based off of the information that I have given you about myself?? I know I’ve written a lot of information. I just feel like the academic advisors at these specific schools are biased and I would love an unbiased point of view Also, let me add this one last thing as a sidenote, I used to work with therapists as the case worker for sexually abused children. Our agency worked alongside the police department, sheriff’s department, district attorney’s office, etc. , etc. This is when I really became involved in computer forensics, because I would love to know how to go into a suspect’s computer and recover lost data that they think they erased (i. e. a pedophile with child pornography) and that is what the degree should provide for me. And as I said earlier, I would also like to know how to actually program applications or software on the computer that can be used in that field or even in other unrelated fields. Please helpI am trying to make a decision by the end of the year with hopes of starting school in early 2010. I know I’ve said a lot and have written a book but this is actually the narrowed down version since I first started this process. Thank you for your input” I want to get my master’s degree in IT at an online school? What school and/or program, do you suggest? Q/On a project like Collins, would people on the ground have been desperately trying to bring problems to management attention? A/ by Easter Bunny/ Deming believed that. (W. Edwards Deming). A sign might appear on a cubicle saying “If you cancel the pre-agreed 2-year period of DT&E of software and simulators you won’t finish the project any faster”. Supplier reps and customer reps might occasionally be in the integration lab. So supplier reps might be heard discussing a problem with their in-house “configuration control”. They say they have a rogue “configuration control” person who recruits temporary staff and then sacks them after a month when they issue incorrect “configuration control” data. The discussions is meant to be overheard by the customer rep who hopefully has enough clout to remedy things. But won’t the rogue “configuration control” person have likely already sullied the customer rep’s reputation? Customer reps meet at supplier’s headquarters. Chief of testing at supplier’s headquarters formerly worked at customer’s organization and is trusted by the customer’s reps. The chief of testing says “It’ll never work”, referring to the method of set-to-work and test being proposed, supposedly by supplier and/or customer. The chief of testing has no purchase over what is happening, Nor do the customer reps. There is some catbert or dogbert pulling the strings. Customer reps meet at supplier’s headquarters. Supplier’s headquarters is well stocked with trade magazines. A trade magazine (say January 1993) relates how USA Navy and a supplier are sueing and counter-sueing for $ 500 – $1000 million because customer agreed to a variation in a schedule, or asked the supplier to go ahead with something known to be unfeasible, thereby voiding the contract. Curiously, customer’s headquarter’s doesn’t seem to be well stocked with this sort of information – customer’s organization for whatever reason seems to have been allowed to run down. Customer rep and supplier rep happen to talk on phone. (Original phone call about something unrelated). Supplier rep mentions how good it would be if customer reps would come to supplier’s headquarters, as everyone is seeking the best way ahead. Customer rep is quizzed by supplier rep about one of the customer people, “Person X”. Implication that “Person X” is an imbecile in a key position. A/ by Shariput / I think people are “lie detector” machines. If a person is lying, some parameter may be going haywire. The effect will be that there is obvious untrustworthiness. Others hopefully notice this and offer to assist. A/ by Waikiki Kahuna / There’d be a mountain of evidence that people on the ground have been desperately trying to bring problems to management attention. So there’s also be a mountain of evidence of cover-up. A/ by witnessp / There’d be a mountain of evidence of misbehavior. A/ by Socrates /Staff harrassed for attempting to bring problems to management attention. A/ by counters/Civilians try to “stand over” service people. (Phony charts, showing a equivalence between service and civilian position, appear on partitions) A/ by sherlock /It starts to feel like the massacre in Mindanao. A/ by supergra / We are living in desperate times these are desperate times my dear there’s no way out of here there’s no way out my dear i’ve been holding back all my tears just so the pressure don’t show like a time bomb ticking away i might blow up some day Don’t push me, don’t shove you better watch what you do Chorus: When my back’s to the wall i might do anything at all when my back’s to the wall i might take any chance at all when my back’s to the wall i might do anything You’ve got the upper hand well i’ve got nothing to lose when i’m trapped in a corner like this i might light a fuse there’s no way out of here there’s no way out my dear Don’t push me, don’t shove you better watch what you do Chorus: When my back’s to the wall i might do anything at all when my back’s to the wall i might take any chance at all when my back’s to the wall i might do anything, anything Don’t push me too far you better run for your life Chorus: When my back’s to the wall i might do anything at all when my back’s to the wall i might take any chance at all when my back’s to the wall i might do anything at all when my back’s to the wall i might do anything at all I’ve got nothing to lose i might light a fuse i’ve got nothing to lose i might light a fuse Yeah, yeah Look it out Don’t come any closer (Divinyls Back To The Wall) A/ by The Path I Choose / Sticks out that a usurper had taken over. Mystery is why. A/ by workplace psychopath / Don’t ask me how a phony came to be installed on the project. A phony would run things according to their own, presumably phony, “standard operating proecures”. A/ by michel foucault / No surprises thA/ by michel foucault / No surprises there, if a phony is running the project, if the project is being run in a phony fashion. A/ by paladin Reviews, tests, that might raise questions about what the supposed project poobah is doing, won’t be run, will mysteriously be cancelled. A/ by Jojo207 The main problem seems to be the existence, well, not existence, but “existence on the project”, of the project poobah. So it’s gonna be somewhat difficult to bring that fact to the project poobah’s attention. A/ by whistleb / Won’t some projects posses a “special poobah” whose existence on the project is causing a giant problem, AND who targets other people claiming that the other person’s existence on the project is causing a problem? Was Collins project such a project? Wouldn’t it be difficult to bring this fact to the special poobah’s attention? “I say that the person you are seeking is yourself”. (Tyresias, in “Oedipus Tyrannus” by Sophocles, ca. 429 BC)A/ by Googy Egg / Would a project possessing a special poobah be a disaster zone? Sounds like 2012. When a project turns into a disaster zone, do people run around saying “I wasn’t the special poobah. You were the special poobah Or perhaps Kenny Poo was the special poobah”. Is a “special poobah” an “arrant douchebag” ? I am selling service management software to office equipment dealers and it is much easier when they phone in and ask for it. We have a good website and plenty of existing customers. When I cold call companies they either say they have installed something recently, or it is not the right timing for them to look. Any advise? What is the best way of finding new prospects for a software company selling service management software? I am trying to contact web content professionals working on managing content or web projects at web sites or web agencies in NYC (not designers, programmers or technology people – content). Are you one of those? Do you know anyone I could talk to? My client (I am an independant consultant) Synomia.

com is the leader of site search software in France. They now have the biggest market share in site search software in France. They product is a very advanced, very automated, and a very affordable hosted search software for large content web sites (government sites, educational institutions, large corporate sites, etc.). The goal is to profile the current needs of these professionals in the area of site search services and software. In practical terms, I will organize a meeting attended by senior Synomia management and structured like a high-level focus group on: web usability, content management, web information architecture, search usability, audience measurement on large web properties. We are not selling anything. We just want your help in understanding what professionals in the US need in the area of site search. Depending on your input, this could become a launch pad for a position with Synomia later or a partnership with your employer (agencies, web integrators, etc.). We will be in NYC in a couple of weeks. I have been a specialist of Internet software for over 15 years now (Netscape, Infoseek, Disney Internet, etc.). I have created a consulting company that helps European and US-based software publishers, resellers, and buyers partner to take advantage of unique technologies that only exist in one of these two regions. Thanks in advance for your help and feel free to call on my if there is ever anything I can help with! Best regards, Dan Dan Nicollet OrigoTerra. com Consultative problem solving in technology marketing, and international business development. Beaverton OR 97008 USANo “AIR” here as Maccherone Pazzo says below. You can find out more on me at www. dnweb. net. Feel free to email me at dan AAT origoterra DOOT com if you need to. This is a focus group and needs to happen offline. We are looking for senior pros, not elancers here. Thanks for your attention. Where can I find web content pros in NYC please? so i’m trying to get internet explorer 8 to run faster. i’ve got my computer running pretty good, but IE is being a pain. i have an HP dv6000. it’s a 32 bit. windows vista. i was down to about 35% free space left on my hard drive, so i went and bought an external 500 gb hard drive and put my music and pictures and other crap on there. and i’ve defraged. ran disk cleanup, ran a registry check, scanned for issues on disc C, now i’m at about 62% free space. i was hoping all that would help with IE but it hasn’t. i don’t have any virus software so i dunno if i have one or not, but random music will sometimes play in the background even when there isn’t any programs open. so i’m thinking i may have a virus? so now i’m looking at the programs running in the background, i read on someone elses question to use http://www. sysinfo. org/startuplist. php? filter=application+experience this site to go by for the programs running, but i’m still confused, so i’m looking for someone who can actually tell me “yes – keep it” “no – it’s a virus or something unnecessary” “maybe – depends on if you want to or not” “? – i don’t know” so here’s a list of things running in the background Application Experience Application Information Background Intelligent Transfer Service Base Filtering Engine CNG Key Isolation COM+ Event System Computer Browser Cryptographic Services CyberLink Background Capture Service (CBCS) CyberLink Task Scheduler (CTS) DCOM Server Process Launcher Desktop Window Manager Session Manager DHCP Client Diagnostic Policy Service Diagnostic System Host Distributed Link Tracking Client DNS Client Extensible Authentication Protocol Function Discovery Resource Publication Group Policy Client HP Health Check Service hpqwmiex Human Interface Device Access IKE and AuthIPsec Keying Modules IP Helper IPsec Policy Agent KtmRm for Distributed Transaction Coordinator LiveUpdate Notice Service Ex Multimedia class Scheduler Network Connections Network List Service Network Location Awareness Network Store Interface Service NVIDIA Display Driver Service PIXMA Exteded Survey Program Plug and Play Portable Device Enumerator Service Print Spooler Program Compatibility Assisstant Service ProtexisLicensing ReadyBoost Remote Acess Connection Manager Remote Procedure Call (RPC) Secondary Logan Security Accounts Manager Security Center Server Shell Hardware Detection Software Licensing SSDP Discovery Superfetch Symantec AppCore Service Symantec Event Manager Symantec Lic NetConnect service Symantec Settings Manager System Event Notification Service Tablet PC Input Service Task Scheduler TCP/IP NetBIOS Helper Telephony Terminal Services Themes UPnP Device Host User Profile Service Viewpoint Manager Service WebClient Windows Audio Windows Audio Endpoint Builder Windows Defender Windows Driver Foundation – User-mode Driver Framework Windows Error Reporting Service Windows Event Log Windows Firewall Windows Image Acquisition (WIA) Windows Management Instrumentation Windows Media Player Network Sharing Service Windows Mobile 2003-based device connectivity Windows Mobile-based device connectivity Windows Search Windows Time Windows Update WLAN AutoConfig Workstation does anyone have any idea how to get the random music to stop playing? and any recommendations for free virus software? thanks! the music is like a radio playing. sometimes it’ll be a commerical, sometimes it’ll be just music and sometimes it’ll be like radio dj’s talking. i haven’t downloaded anything yet except avg, it detected quite a few things including a trojan horse. and i contacted hp and they suggested reseting IE so i’ve done that. it helped a very very small amount. i’m thinking of testing out firefox computer programs running in background? I’m not getting any responses to the Emails I have been sending for jobs through Craigslist. I know the market is BAD but I just want to make sure that my resume is okay, and its not turning off employers. Here is the Email I send to potential jobs. Hello, I am responding to the ad on Craigslist. I feel my experience makes me a qualified candidate for this position, and I would love an opportunity to interview. I am a very reliable worker, and I have alot of drive to succeed. I am determined to find a position that I can keep long term, and I feel I would be a great asset to your company. My salary requirements are $15 an hour, but are negotiable depending on the position. I look forward to your call, and thank you for reviewing my response. I have pasted a resume below for your review. Best Regards, Amanda M**** Amanda M***** 123456 W. Cerritos Ave Anaheim, Ca (714) Objective Seeking an office position in a growing, fast paced and friendly environment. I would like to utilize my strong organizational and time management skills. I enjoy either working in a small office where I have the opportunity to learn most if not all aspects of that business. Or in a large office where I have the opportunity to show my skills and dedication, and prove that I am a great candidate for advancement. I pride myself in taking great knowledge in my job, and I learn as much as I can about the business I am working for, so that I am a valuable asset. Skills Profile – Microsoft Office, including Word, Excel, PowerPoint, and Outlook. – QuickBooks. – Knowledge of Internet. – Ability to handle multiple tasks. – Ordering office supplies. – Accounts Payable, Accounts Receivable, Billing, Invoicing, Payroll, Collections Petty Cash. – Knowledgeable in office procedures and office machines. Employment History Bartender 10/2008 – 09/2008 Malone’s Bar & Grill Santa Ana, Ca Starting Pay: $8.50 Ending Pay: $8.50 – Serve drinks and food to all patrons. – Manage cash register accurately. – Provide excellent customer service, and maintain all aspects of the bar from cleaning and stocking to answering the phone and booking bands and entertainment. Office Manager 06/2008 10/2008 Hired Gun Exterminating Garden Grove, Ca Starting Pay: $15.00 Ending Pay: $15.00 – Sit in Office Manager while permanent Manager was on medical leave. – Answer phones, and schedule and dispatch all pest control jobs. – Enter all termite reports and mail reports to customers. – Receive and enter payments for jobs and yearly control policies. Bill customers for yearly controls and occasionally for termite jobs. Office Manager 01/2006 03/2008 Super Daves Print & Mail Santa Ana, Ca Starting Pay: $13.00 Ending Pay: $16.00 – Input all A/P and A/R, and pay all invoices in a timely manner. – Payroll for 10 employees through ADP. – Maintained account with Health, Life, and 401k companies. – Schedule and dispatch drivers and make sure route is most time efficient. – Sent statements once a month to customers. – Schedule tasks and meetings for all office employees. – Answered 4-line phone, maintained high standard of customer service when speaking to all customers, including remembering customers names and order history. – Kept close track of job scheduling, ensuring that no jobs were forgotten, and completed as scheduled and on time. – Use QuickBooks for accounting and PRINTLeader software for all job management. – General office duties included: Bank deposits, ordering office supplies, handle customer transactions, took credit card payments, manage reception desk, and all other general office duties. Administrative Assistant 02/2005 01/2006 HCS Cutler, Inc. Rancho Cucamonga, Ca Starting Pay: $11.50 Ending Pay: $13.50 – Managed and logged cash reports printed from registers at 8 different locations. – Managed all bank deposits ensuring timeliness and accuracy as well as reconcile monthly statements. – Investigated and resolved and credit card disputes that were filed.. – Managed a fleet of 60 vehicles, including class A, B, and C trucks. – Completed any necessary paperwork for CA DMV. – Handled all car insurance needs, including: Filing auto accident claims, filling out accident reports, adding and deleting drivers and vehicles to the policy, and following through with adjusters to make sure claims were handled properly. Office Manager 10/2002 02/2005 Telcom Services Riverside, Ca Starting Pay: $7.00 Ending Pay: $9.00 – Maintained data logs Is there anything wrong with my Resume? Objective: To obtain full time employment where I may utilize my skills and further my experience Professional Skills * Microsoft Office Certificate * Microsoft Windows * Word Perfect 5.1/6.1 * Office Equipment Use * Filing/Editing* Typing (55+ wpm) * Office Procedures * Telephone Skills * Many different computer programs specific to the company* Some Basic Accounting * Business English * Customer Service Skills Education2007-2008 Health Information Office Assistant Graduate 3.71GPA 2003-2006 High School Diploma Employment Skills * Developed ability to work in a fast-paced atmosphere * Maintained excellent customer relations and developed customer rapport * Diplomatically resolved customers complaints on as-needed basis * Accurately calculated and made daily cheque deposits of up to $20,000 * Ability to follow instructions well and make decisions with no supervision * Maintained record-keeping procedures without error * Effectively developed telephone communication skills * Maintained a professional Appearance * Quick to learn other computer software programs * Effectively worked in a team environment Employment History October 2008 Present The Telsec Group – Construction Administration * Issuing purchase orders for Site Employees * Keeping trade information up to date * Requesting quotes *Filing *Assisting 2 construction Managers on 14+ projects currently on going September 2008 Present Alberta Health Services – Unit Clerk Casual * Answer phone calls and direct accordingly * Daily use of Clinibase, Muse, ESP, Sunrise, REDIS computer systems * Access patient records, patient confidentiality * Assist Doctors and Nurses in find information for patients * Fax, Photocopy, organize unit documentation * Doctor referrals, DI requests, Lab services requests April 2008 September 2008 We Care Home Health Services – Retention Coordinator *Assist new caregivers in the transition to building schedules * Provide resources to new caregivers * Research and Advise management on retention rates and improvement suggestions * 15 community scheduler, scheduling up to 30 care aides **References are Available upon Request** Dear Employer: I am responding to the position posted. Indicated on the enclosed resume I have the skills you are seeking and would be a valuable asset to your company. I am a graduate of the Health Information & Office Assistant program at the South Alberta Institute of Technology. In addition to my course I also have experience in: 60 wpm typing Formal Training and 10 years experience in Microsoft Software 7 years of Customer Service 4 years in clerical positions Medical Terminology Alberta Health Services (Calgary Health region) training in Clinibase, Sunrise, REDIS, ESP, Muse, Netcare. I would be a good fit because of my great personality and strong work ethic. I have a flexible schedule and am very willing to take on any task at hand. I have worked at a jewelers warehouse in an accounts receivable position, working with customers and staff to have orders shipped completed and on time which taught me the importance of time management. After receiving my Certificate I moved into the health care field, I have learned great patience and understanding as well as how important correct information is. As a casual employee with AHS I am also currently employed with a Construction company assisting 2 construction managers with various administration duties. I feel with my experience in many different areas I am a well rounded employee and really look for a challenge. Thank you so much for taking the time to review my resume. I look forward to hearing from you. Sincerely,

I work for a large company at a call center. We take and process calls from employees and private citizens reporting malfunctioning equipment. IP work a 12 hour shift on what they call a "Texas Two Step" schedule. This means that I work a 2 week rotating schedule. If I work on Mon and Tue one week then the next week I have Mon and Tue off. Same with 3 day weekends (Fri, Sat, Sun). We are required to follow specific instructions to process a call and can be disciplined if the exact procedure (flow chart) is not followed. There are several policies in place that I am questioning. This following has been Copied and pasted. The Supervisors log all vacation, holiday, sick, tardy, and other times a Controller is absent from work. Tardiness 1. If you are late, (tardy) for your shift start, your Supervisor will log the date, amount of time, and reason. 2. If the amount of time is small you may be allowed to work late to make it up. 3. If the amount of time is several hours you will be charged vacation or holiday time for it in the same manner as running out of sick time. 4. If you are tardy several times and unable to make up the time by working late and the amount of time reaches ½ day you will be charged vacation or holiday time for it. 5. If the Controller has no vacation or holiday time remaining then the absence will be unpaid 6. Remember chronic and excessive tardiness reflect poorly on your time management skills. Chronic tardiness can not only jeopardize your PMP evaluation but could also jeopardize your continued employment with the [company]. 7. Tardiness disrupts the operations of the Support Center, placing undue added work and stress on your colleges. Early Quits 1. In the event a Controller must leave early or be absent a short period of time for an unexpected reason not due to illness. The amount of time will be logged by the Supervisors and handled in the same manner described for handling tardiness time. 2. Requests to leave early for planned events will not be allowed. If it is a planned event schedule holiday or vacation time. Or swap shifts with another Controller, but remember you are responsible to insure that your absence from the desk during your assigned time is covered. end of copied text Every employee that is under the scope of this "Manual" is an exempt employee. Time sheets are maintained and I have personally been verbally counseled about what time I am logging in to my station (it is tracked electronically) even though all the times were before my actual start time of 1800 but after the required "15 minutes prior to the start of your shift".

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2.Peripheral equipment such as a printer connects via a cable to a __.on the system unit? a.switch b.port c.plug d.box 3.Processing is the computer's use of the data either through arithmetic or comparison operations. a.true b.false 4.What makes it unnecessary to press the ENTER key on the keyboard at the end of very typed line a.line wrap b.new line c.next line d.word wrap 5.Which of the following storage devices uses laser beams to read and write? a.cd drive b.hard drive c.floppy disk drive d.tape drive 6.Which of the following is the primary permanent storage device? a.dvd drive b.floppy disk driver c.hard drive d.tape drive 7.Which type of chip retains data even when the computer is off? a.BUS b.RAM c.ROM d.VGA 8.Which type of software includes the operating system and system utilities? a.application software b.database software c.presentation software d.system software 9.Which utility keeps track of where your documents, spreadsheets, and presentations reside? a..backup b.compression c.file management d.scan disk 10.which of the following operating systems uses a command line interface? a.DOS b.MAC c.UNIX d.both a and c 11.which type of application would you use if you want to create a budget? a.database b.text editor c.presentation d.spreadsheet 12.what is the name for the intersection of a row and column in a spreadsheet? a.box b.cell c.intersection d.none of the above 13.another name for the spreadsheet is an Electronic ledger. a.true b.false 14.which of the following is not a reason for using a spreadsheet? A.keeping track of your grades B.creating a presentation C.creating a formulas to perform calculations D.keeping track of employees' hours worked 15.what feature enables you to display a graphical representation of data in a spreadsheet? a.chart b.drawing c.database d.flow chart 16.which type of application would you use to store data in an organized manner using fields and records? a.database b.presentation c.spreadsheet d.word processing 17.what is the smallest unit of data in a database? a.cell b.field c.record d.tables 18.how many tables are in a relational database? a.2 or more b.only 1 c.at least 3 d.at least 5 19.which type of application should you use to create a multi-media file that conveys an idea or concept to use when giving a speech? a.word processing b.database c.presentation d.spreadsheet 20.you can organize information in any format you want using A.word processing and spreadsheet applications B.database and presentation applications C.both a and b D.neither a nor b 21.which device must the computer connect to in order to use dialup to access the internet? a.ethernet b.keyboard c.mouse d.modem 22.all information you retrieve from the internet is valid. a.true b.false 23.what software must you have to connect to a search engine on the internet? a.database b.presentation c.spreadsheet d.web browser 24.computer designs have to evaluate the ___ effects of their products on people. a.emotional b.lasting c.mental d.physical

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This is the first Assignment please post a sample proposal like this plzzz listen..... this is a sample template you need to creat your own DELIVERABLE #01: Proposal of project (Follow the given template of proposal) I. Proposal Template 1. Abstract: (In paragraph form) a. Which product or service you have selected for online business? b. Why do you want to do your business online? c. Your website is product focus or customer service focus d. Importance of online business e. Potential benefits that you would drive from this kind of business. 2. Preliminary Problem Statement and Solution a. Problem description b. Solution 3. Feasibility Study a. Budget b. Resources 4. Cost of project a. Direct Cost i. Requirement Specification Cost ii. Design cost iii. Development Cost iv. Hosting Cost v. Maintenance Cost b. Indirect Cost i. Other than above cost 5. Cost and Benefit Analysis (CBA) a. Give a proper weightage to each benefit b. Benefits should be more than cost then it is feasible to more further 6. Payback Period a. Initial investment/ Cash flows 7. Human Resources a. Outsourcing of the project b. In house development (it is appreciated) i. Human Resources like Designer, Developer etc 8. Impact on the business 9. Time Frame a. Start and End date of the project b. GANTT Chart using Microsoft Project Management c. PERT chart with CPM (optional) d. Schedule for Project regarding tasks distribution (Post .jpeg image) 10. Support services / Dependencies a. Internet connection Type b. Computer systems Specification (optional) c. What type of Networking Equipment is required? (optional) d. What type of skill Training is required for Employees? 11. Conclusion (Summary / Rationale)

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