Sales force software

World-class professional with extensive experience collaborating with government, regulatory, medical, and multi-national organizations. Selected Highlights * Negotiated multi-million-dollar discount contracts with various biomedical companies. * Broke 24-year standoff by achieving coalition with Russia Emergency Management in 1995 as Chairman of Emergency Management and Planning.

[Society for Computer Simulation] * Successfully managed a $2M per year project to rebuild and recertify FACS (Fluorescent Activated Cell Sorter) Laboratory. [Milwaukee Medical Research Park] * Forged a long-term software joint venture with a European Union Medical Company (similar to GE Medical) worth a projected $121M.

[Nucletron] * Negotiated a pending software Joint Venture with a US company worth a potential of $41M over 18 years.

[Kanecki Associates, Inc.] * Secured $8M in long-term research contracts within one year.

[Milwaukee Medical Research Park] * Produced a software portfolio worth $281M (2006) with first five being marketed. [Kanecki Associates] * Generated multi-millions in funding for organization by applying improved practices, and enhanced quality, and results orientation. [Society for Computer Simulation] * Drove a potential $162M in joint venture sales with a five-member team.

I run a business where customers correspond with us by email, and numerous mails are exchanged between us and the customer, before he/she confirms an order. My staff occasionally deletes the entire mail of a customer, and "sells" that customer to my competitor. Crazy, huh? But I can't think of any way to prevent this, because I can't find ANY e-mail software or program that allows the boss to prevent deletion of mails or "conversations". I guess there should be some CALL CENTRE software to track mails from customers, but I just cant find any! PLEASE help! Thanks!


Maria recently decided that her NT server needed some routine maintenance and at the same time she decided to perform an operating system upgrade. Once the upgrade is started it can’t be aborted. She anticipates that the server will need to be down for approximately 3 hours. Maria takes down the server at 3.00 pm on Friday afternoon. Unfortunately she has forgotten to advise staff of the pending downtime so the reports that are needed for the weekend are incomplete. The routine maintenance goes well. Unfortunately, however, problems develop with the operating system upgrade and at 7.30pm the server has not been restored. Maria’s pager begins to ring frantically: the call center operators cannot answer customer queries and take orders as they can’t access their database and ordering system. By 9.15 pm the upgrade is still not complete and the organization is losing business. As the call center closes at 10.00pm and does not re-open until 10.00 am in Saturday morning,
by working_four_ds @ May 16, 2006 5:29 pm
Upgrades like OS upgrades should be done during non-business hours. Additionally operations should have been shifted over to a back-up server while the primary server was upgraded. Then operations could be switched back to the primary server once the upgrade is completed and functioning properly. In short Maria jumped without looking where or what she was jumping into.

I finished an internship doing technical support/customer service in a call center a couple months ago. My internship consisted of troubleshooting lottery machines for the lottery. The way I earned this internship was by completing a training program in information technology. Of course, before I was able to get on the phones in the call center, I was trained in what to do. Anyway, I recently heard back from this staffing agency about an IT help desk position. Unfortunately, I really am not THAT skilled in computers. Even though I passed a training program in IT, I really don't know much about software or troubleshooting computers in general. I mean, I use a computer daily, but I really didn't learn that much in my training program. The teachers just told us to read stuff and I read it and passed the tests but I really don't remember what I learned. Sometimes computer programs seem like gibberish to me. What should I do? Should I just look for a job solely in customer service and forget computers? Will the company train me?
by Gidget @ April 5, 2011 7:27 am
Depends on the company, I worked in a PC store for a few years, then IT for about two after that. If you have the technical kind of personality, are willing to learn new things, and like to troubleshoot, then they will be patient with you and teach you a lot. If you are narrow minded, and don't have the capacity to troubleshoot, or train yourself how to fix PC issues, then they will get impatient. My advice is to go for it, and see where it takes you. Worst case, you get laid off after some time. At least you'd get a paycheck out of it. Don't bloat your resume to make it sound like you are more technical than you are, and don't try to BS your way into a tech job if you don't have the aptitude. Anyone who knows their stuff will see right through your bluff. My best advice is to be honest, and focus on the skills that you do have, and let the employer know that you are willing to learn. Side note: Customer service is a great skill for an IT professional. Most IT guys don't have the best people skills, so if you can easily work with people, then you'll have an advantage over the rest of them. Good luck!

I finished an internship doing technical support/customer service in a call center a couple months ago. I was troubleshooting lottery machines for the lottery at my internship. The way I earned this internship was by completing a training program in information technology Of course, before I was able to get on the phones in the call center, I was trained in what to do. Anyway, I recently heard back from this staffing agency about an IT help desk position. Unfortunately, I really am not THAT skilled in computers. Even though I passed a training program in IT, I really don't know much about software or troubleshooting computers in general. I mean, I use a computer daily, but I really didn't learn that much in my training program. The teachers just told us to read stuff and I read it and passed the tests but I really don't remember what I learned. Sometimes computer programs seem like gibberish to me. What should I do? Should I just look for a job solely in customer service and forget computers? Will the company train me?
by Choosy One @ April 5, 2011 6:54 am
Take the initiative to show your supervisor that you are an individual who PLANS to become successful. Enroll in your local Community College, and take those specific classes (or courses) that will help you do a better job for your company. Most companies want free-thinkers on their team....not "YES-MEN" !! Forge ahead, and plan to be a leader, not a follower.

i need ur help. I have got dispute with a top indian bank. I got a credit card from a bank by depositing Fixed deposit. I used it for online transactions. I am a software guy. I had subscribed to few services which work by automated charging of credit card for renewal of services. I gave them permission for that. Some months back, i was going for holiday and i also wanted to cancel my credit card. So i called the bank call center to cancel my card. They told me that i has been cancelled.Few days later I again inquired them and they said that though it was not cancelled but this time it is sure cancelled. They did not aknowledge my previous cancelllation request. But during discusions one of their staff agreed that there was a previous request. After a week of my first cancellation request ...one of automated transaction took place against the credit card. But as i was assured by the bank guys that card is cancelled.bank wants me to pay for the transaction. its all happen over phone. Dear sandhya, For the first request they did not give me the FTN number, Then i made second request a day before the transaction took place and i have number for that request. One of their operators agreed that there was a first request(over phone) Now they deny it. They called me yesterday and my mobile battery went down ...they told to my office that they have some deadline etc and it was very important to talk to me or else some time or period would be over. They have done this two times. And when i tell them to ask me questions over email ..they feel uneasy abt it... I would like to know is there any time limit for customer to move consumer court for the greivance.As the communication is still going on with the bank and they had passed 2 months. I fear they may try to pass the time so that i may not able to move to court. I do agree as one cannot take advantage of others ignorance.But i had clearly mentioned in my telephonic conversation with banks call centre employees that plz cancel my card as online transaction will take place.They assured me over phone that my card is cancelled and no transaction can take place online or offline. Do the banking call center ppl including (top boss) can temper with the recordings.As currently i am only communicating with the top manager. Amount of transaction is below 10,000. regards
by peg @ October 12, 2006 10:34 am
You need to write down the dates of the phone calls and hopefully you remembered the person/name you spoke to when you called to cancel the card. Call the bank and tell them what happened. If the automatic transaction is something you cannot "return" then you may have to pay it back if you don't have the proof the bank needs to cancel the charge. Get your information together and call the bank. If you have the proof the bank needs then the charge may be taken back and you won't have to pay. Good luck! **ALWAYS write down the dates and names for your records for anything for that "just in case" moment. You never know when you'll need it. Keep all receipts too, no matter what and all paperwork.

I was unable to log into WoW as my password was changed along with the "registered email address". I was able to recover the account after I performed multiple scans from both Anti Virus and Anti Spyware software. Looking for Trojans / Keyloggers and the results were nothing but cookies. So I reformatted my machine, updated OS and Anti virus. Got the game running again and after some time I was disconnected from server, relogin failed. So I went to my hotmail account to find that that password has been changed as well, in addition my security question was changed to something in Chinese. It being the weekend I cannot call Blizzard and they will do very little to help me without sending email from the email address registered to the account. I was able to get into contact with the hotmail security center staff and recovered access to my hotmail account to have the details changed while I was in it. So hotmail is gone again! What has me dumbfounded is that even through all of the steps that I've taken that this can still be a current problem. You'd think that the anti virus / spyware software would pick up a keylogger/trojan, since nothing came up I reformatted. So I suppose what I'm looking for is someone to help me make sense of this and help me find a cure. The time frame between 1st compromise and 2nd was 6 days. I do have an authenticator ordered, it should arrive in upto 3 weeks. =/ Any help would be greatly appreciated Thanks
by Lord Zane Vorhis @ September 14, 2009 3:08 am
You don't have a virus. Someone guessed your password, they don't need to hack into your system to do that. All i can recommend is using better passwords in the future.

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