Rightscale have service desk.
RightScale, the supplier of an online platform where cloud users prepare, launch, and monitor workloads in public clouds, has opened up the use of its platform for customers and partners who want to prepare and launch cloud servers on their own.In the past RightScale customers were restricted to using the RightScale platform as their monitoring and management platform for use with particular clouds, Amazon Web Services’ EC2, Rackspace or GoGrid. Now they can prepare a workload with RightScale tools and launch it internally or wherever else it can run, while still getting monitoring and managing capabilities through a link to the RightScale management platform.
The move is likely to widen the use of RightScale workload preparation templates and tools, intellectual property in which the company has made a major investment. RightScale normally collects 3.3 cents an hour for the use of its platform on top of what the cloud service is charging.
No such fees will directly result from the broadening of the platform’s free availability.
Whether it will result in greater revenues to the company in the long run appears to be a risk that the company is willing to embrace. In one potential use, CEO Michael Crandell pointed out that Amazon Web Services’ catalog of applications has over a thousand already prepared as Amazon Machine Images, ready to run in EC2.
Through the free use of the RightScale Cloud Management Platform, its partners and customers can link them to the RightScale platform and monitor them as they run. Crandell said in an interview that RightScale’s approach to the cloud marketplace is adopting an approach “much like the open source model,” where core intellectual property is made available for free.
Personal statement
Now I have finished my education I’m looking forward to employment within the IT sector. In the last 3 years I have developed many different skills for use with computer and related hardware.
I’m highly motivated, work well in a team but also have a great ability to work on my own; I take ownership of a problem until I have solved the problem.
With my spare time I undertake a lot of voluntary work with a local school, this voluntary work includes supporting the school network and nodes, helping with major fund raising advents from this experience I have learned key skills such as working within a team and working with the public.
Key skills and achievements
•Successfully completed my BTEC National Diploma for IT Practitioners to triple distinction level.
•Full clean UK driving license
Experience
Work experience for FBC Manby Bowdler solicitors (January to march 2011)
•Working on an IT support desk using a ticketing system (Spiceworks).
•Performing under pressure and meeting deadlines.
•Gained experience with
oWin Scribe (Digital Dictation)
oServer 2003 and 2008
oTerminal Services
oOffice 2000, 2003, 2007 and 2010
oExperience with Operating Systems including
Windows 98 to windows 7
Mac OS 8 to 9
Ubuntu 11.04
oTerminal Services
oVMware ESXI Sphere (Virtualization Servers)
oSharePoint 2010 foundation
Aim Motor-Sports (June to December 2009)
•Gain general admin experience which includes;
oCommunicating with the customer
oWorking within a team
oWorking to deadlines
oMeeting targets set by my employer
Reason for leaving; I left aim-motor sports to go in to full time education
Education
Leek College of further education, (2009 to 2011)
•BTEC National Diploma for IT Practitioners
oTriple distinction ( equivalent to 3 A levels)
Cheadle high school (2004 to 2009)
•GCSE Qualifications include;
oEnglishC
oMaths C
oICT 1st B
oICT 2nd B
oDrama AVAE
oRMD
oREC
oFrench E
Interests
I enjoy reading, listening to music, traveling and helping out with local events.
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