Ibm puts enterprise social software on i…
While consulting firms like Gartner continue to voice reservations about the suitability of Apple’s iPhone for enterprise use, business people are going about their business with their iPhones and enterprise software vendors are following.At Macworld 2010 in San Francisco on Thursday, IBM plans to deliver and demonstrate new business-oriented collaboration software for the iPhone, the iPod touch and Macintosh computers.”A year ago, mobility was a basic accessory to collaboration,” said Alistair Rennie, general manager of IBM Lotus Software, in a phone interview. “But very rapidly, in past 12 months, mobile has vauted to become a prime requirement for a collaboration platform.
I think the iPhone has been one of the drivers of that.
“For Apple, rising interest in mobile computing appears to be earning it a place inside corporations that only a few years ago tended to shun its products in favor of offerings that worked with Microsoft Windows. IBM, says Rennie, isn’t just following the success of the iPhone.
The company actually has a growing focus on Apple products in an enterprise context. “Mac is becoming increasingly mainstream across just about every industry segment that we deal with,” he said. “I think people are just looking for an all-in-all more productive environment to work with,” he explained.
“People are increasingly fatigued in the Windows world.” He also says that IBM is seeing customers seeking the cost efficiencies of Linux.
Integrate? no. build one? Yes. I use the issues list type to create knowledgebase solutions for common problems, and use various custom views to build 'reports' that people can browse through to figure out the solution to their problems. You can also use the issues list out-of-the-box to keep a simple ticketing system, which is also what I am doing.