Software help desk

For more on business intelligence, see Intelligent Enterprise.”It’s a hybrid world and it’s going to continue to be a hybrid world,” said Chandar Pattabhiram of Cast Iron Systems in an interview. In other words, companies will need to blend data from on-premise applications with cloud offerings such as software-as-a-service (SaaS) for some time to come.

Cast Iron OmniConnect, a cloud integration platform announced Tuesday, is expressly designed to integrate public and private cloud services with on-premise applications. Targeting both end users and SaaS service providers, the offering combines classic data integration capabilities, like migration, cleansing, and synchronization, with process integration. “If you’re trying to integrate Salesforce.

com to SAP to support an order-to-cash process, for example, OmniConnect offers two-way, system-to-system, event-driven integration that is real-time rather than batch oriented,” said Pattabhiram, Cast Iron’s vice president of channel and product marketing.

OmniConnect also supports user-interface mashups that can combine cloud-delivered data and services. An example of such a mashup is Amazon.

com’s embedding of FedEx shipment tracking information within its own user interface. “We have capabilities within our studio in which you can define functions and rules by which you can extract data from one application and define where you want to put it within another application,” Pattabhiram said. Whether an integration scenario is cloud-to-cloud or cloud-to-enterprise, administrators can design, implement, and manage multiple projects entirely in the cloud.

This gives large companies and ISVs one place in which to manage integration services. “If you’re integrating SAP with Salesforce on one continent and Siebel and another SaaS service on another, you can still do it all from one data center rather than having separate management consoles for each project,” he said.

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