Software help desk

by tj @ January 11, 2007 6:49 am
Years ago I played around with IRM (I heard about it from someone I 'knew' in the IT dept. at Valdosta State, where I think the program started) when I worked as a tech for a school district which ended up going with some other costly windows friendly program (that is so memorable I can't remember the name) that I didn't like as much. Anyway IRM is a PHP/MySQL web based system. The Valdosta State IT dept used to have a relatively unpublicized demo version setup, though I doubt that exists anymore. http://sourceforge.net/projects/irm/

by two pi @ December 21, 2007 4:38 am
Agreed. You don't need Dreamweaver. Look at aptana instead. http://www.aptana.org The free community edition is more than enough. It's based on the extremely popular eclipse editor for Java. In terms of a methodology, I'm not exactly sure what you mean. Be sure you know plain XHTML by hand first (Aptana will help you write the code, but you have to understand the code.) Don't rely on a visual WYSIWYG tool like Dreamweaver, because when you're writing PHP code, your own code creates the XHTML. You've got to know how to write it if you're going to write a program to write it. Learn standards-compliant design: CSS for layout - no tables. Dreamweaver teaches bad habits you'll have to unlearn eventually. Once you can create a web page, start working on JavaScript (it's cool again, thanks to AJAX) and PHP to add interactivity and permanence to your sites, For commercial work, you'll eventually need database work, and MySQL is hard to beat.

by topdn @ January 10, 2009 5:19 am
it is already built into windows see help file nothing to download nothing left when it over Windows Remote Assistance: frequently asked questions Here are answers to some common questions about Windows Remote Assistance. What is Windows Remote Assistance? When you're having a computer problem, sometimes you might want help from someone else. You can use Windows Remote Assistance to invite someone to connect to your computer and help you, even if that person isn't nearby. (Make sure you only ask someone whom you trust, because the other person will have access to your files and personal information.) After connecting, the other person can view your computer screen and chat with you about what you both see. With your permission, your helper can use his or her mouse and keyboard to control your computer and show you how to fix a problem. You can also help someone else the same way. How does Windows Remote Assistance work? First you invite a person to help you, using e‑mail or an instant message. You can also reuse an invitation that you have sent before. After the person accepts the invitation, Windows Remote Assistance creates an encrypted connection between the two computers over the Internet or the network that both computers are connected to. You give the other person a password so that he or she can connect. To find out how to use Windows Remote Assistance, see Get help with your computer using Windows Remote Assistance. You can also offer assistance to someone else, and when that person accepts your offer, Windows Remote Assistance creates an encrypted connection between the two computers. To find out how to use Windows Remote Assistance to help someone else, see Help someone with a computer problem using Windows Remote Assistance. When someone connects to or takes control of my computer, how are my privacy and computer security affected? When someone uses Windows Remote Assistance to connect to your computer, that person can see your desktop, any open documents, and any visible private information. In addition, if you allow your helper to control your computer with his or her mouse and keyboard, that person can do things like delete files or change settings. So only allow people you trust to access or share control of your computer. Warning Before you allow someone to connect to your computer, close any open programs or documents that you don't want your helper to see. Watch what your helper is doing. If at any time you feel uncomfortable about what that person is seeing or doing on your computer, click Cancel, click Stop sharing, or press ESC to end the session. What happens if I select the "Allow to respond to User Account Control prompts" check box? This check box appears on the message that you see when your helper asks to share control of your desktop. If you select this check box, your helper can respond to requests from the computer for administrator consent or administrator credentials, such as a user name or password. Then your helper can run administrator-level programs without needing your participation. You can allow your helper to run administrator-level programs only if you can run them yourself. You will be asked for consent or credentials before giving your helper these abilities. Note Your helper won't be able to see your desktop while you provide consent or credentials. How do I resend a Windows Remote Assistance invitation? On the first page of the Windows Remote Assistance wizard, under Or use a previous invitation again, click the invitation you want to resend, type and confirm a password, and then click Finish. Can I connect to a computer running Windows XP or Windows Server 2003 from a computer running a later version of Windows? Yes, you can, but there are a few compatibility issues to be aware of: In Windows XP and Windows Server 2003, you can't pause a Windows Remote Assistance session. So if the person being helped is using a later version of Windows and decides to pause a session while connected to a remote computer running Windows XP, the helper using Windows XP will not be notified that the session is paused. In Windows XP and Windows Server 2003, Remote Assistance supported voice capability. Voice capability is not supported in later versions of Windows. So if a person using Windows XP or Windows Server 2003 clicks the Start Talk button, nothing will happen. How do I set the maximum amount of time that Windows Remote Assistance invitations can remain open? On the computer that you want someone to connect to, follow these steps: Click to open System. Click Remote settings. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Select the Allow Remote Assistance connections to this computer check box. Click Advanced, and then, under Invitations, select the time from the two lists. Why can't I change some Windows Remote Assistance settings? If your computer is connected to a d

by MLE @ December 4, 2008 1:25 pm
if you have a 4 year in any degree in anything you can try to find work as a software qa. you don't need as much computer experience (you don't need a 4 year in comp sci) to do it but a lot of personal experience in computers is good which it sounds like you have.