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Since the launch of Google Buzz last Tuesday, we’ve been hearing more analyses from professionals and bloggers warning of a possible showdown of sorts between Google and Microsoft in the social space. Buzz is Google’s social connection with its Gmail; but Microsoft already announced last year its own social connection with its mail platform: the [...]
On Monday, a US District Court in Seattle dismissed with prejudice a class action case originally brought by Los Angeles native Brian Johnson in the summer of 2006. Johnson’s claim at the time was that, when Windows XP used Microsoft’s Windows Genuine Advantage (WGA) feature to validate his rights to use a newly purchased XP, [...]
Making good on a promise delivered just about one year ago, Facebook announced today that its popular chat feature can now be accessed through any Jabber (XMPP)-compatible desktop instant messaging software, including AIM, iChat, Pidgin, Adium, and Miranda.Users can simply connect their Facebook account with their instant messaging client of choice and they can then [...]
Help Desk Software for Dummies A lot of corporations give help desk support to their clients using a web site, email or toll-free number. Recently, desk help software have also been developed to continue catering to different needs in a short amount of time. Customer Service Must be Less than 2 minutes? CRM Help Desk [...]
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Just like legitimate software companies, cyber scammers are experimenting with online services supported by human intelligence.Symantec reports that those behind the fake antivirus software known as Live PC Care have added a new social engineering element live support agents who will try to convince potential victims that their PCs are infected and that payment is [...]
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